Privacy Policy
Effective date: April 3, 2025 · Last updated: April 3, 2025
1. Who We Are
Reserve Fitness (“Reserve,” “we,” “us,” or “our”) operates the website reservefitness.ai and provides an analytics platform for boutique fitness studio operators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.
2. Information We Collect
Information you provide
- Account registration details (name, email address, password)
- Studio and business information you enter into the platform
- Communications you send to us (support requests, feedback)
Information from integrated services
- Booking, membership, attendance, and client data imported from your studio management platform (e.g., MarianaTek) when you connect your account
Information collected automatically
- Device and browser information, IP address, and usage data collected through cookies and similar technologies
- Log data such as pages visited, time spent, and referring URLs
3. How We Use Your Information
- To provide, maintain, and improve the Reserve platform
- To generate analytics, insights, and recommendations for your studio
- To communicate with you about your account and our services
- To detect, prevent, and address technical issues or abuse
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers: Third-party vendors who help us operate the platform (hosting, analytics, email delivery) under strict confidentiality obligations
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data from Studio Management Platforms
When you connect your MarianaTek or other studio management account, we access booking, membership, and attendance data solely to provide analytics and insights within the Reserve platform. We do not use this data for advertising purposes or share it with unrelated third parties. You may disconnect your integration at any time, after which we will stop ingesting new data.
6. Data Security
We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a portable copy of your data
To exercise these rights, contact us at the address below.
9. Cookies
We use essential cookies to operate the platform and may use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.
10. Children’s Privacy
Reserve is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date above.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Reserve Fitness
Email: privacy@reservefitness.ai